This document is an electronic record in terms of the Information Technology Act, 2000, and rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This Privacy Policy is published in accordance with the provisions of Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Welcome to AutoBest Fixit. We are accessible at https://autobestfixit.com/. This Privacy Policy describes how we collect, receive, store, use, process, disclose, transfer, and protect information relating to users who access or use our website and services.
By accessing, browsing, or otherwise using the website, you expressly agree to the terms of this Privacy Policy. If you do not agree, please do not use the website.
1. Information Collected
1.1 Personal Information
We may collect personal information that you voluntarily provide while using the website, including but not limited to:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Vehicle details (make, model, year, variant)
- Order, transaction, and payment-related details
- Any other information shared through forms, support requests, or communication channels
1.2 Sensitive Personal Data or Information
We do not store credit/debit card numbers, CVV, or other sensitive payment information. Such data is processed securely by authorised payment gateway service providers in compliance with applicable laws.
1.3 Automatically Collected Information
When you access the website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
2. Use of Information
The information collected is used for the following purposes:
- Facilitating order placement and fulfillment
- Verifying vehicle compatibility of spare parts
- Providing customer support and responding to queries
- Sending transactional communications such as order confirmations and delivery updates
- Improving website functionality, services, and user experience
- Detecting, preventing, and addressing fraud, abuse, or security issues
- Complying with legal obligations and regulatory requirements
3. Disclosure of Information
We may disclose your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers, including payment gateways, logistics partners, technology providers, and analytics services, strictly on a need-to-know basis for providing services.
3.2 Legal and Regulatory Disclosure
We may disclose information if required to do so by law, regulation, court order, or governmental authority, or to protect the rights, property, or safety of the Company, its users, or the public.
3.3 Business Transfer
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of such a transaction.
4. Cookies
We use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly as a result.
5. Data Security
We adopt reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect your information from unauthorised access, damage, use, modification, disclosure, or impairment. While we strive to protect your information, no system can guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Once information is no longer required, it is securely deleted or anonymised.
7. User Rights
You may access, review, correct, or update your personal information by contacting us at the details provided below. You may also withdraw consent for certain data processing activities, subject to applicable legal and contractual restrictions.
8. Third-Party Links
The website may contain links to third-party websites. AutoBest Fixit is not responsible for the privacy practices or content of such websites. Users are advised to review the privacy policies of those websites independently.
9. Children's Information
The website is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on the website. Continued use of the website after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the designated Grievance Officer are provided below:
Grievance Officer: (Gaurav Juyal)
Organisation: AutoBest Fixit
Website: https://autobestfixit.com/
Email: support.autobestfixit@gmail.com
Alternate Email: autobestfixit@gmail.com
Phone: +91 9999990622 (Mon–Fri, 8:00 AM to 7:00 PM)
Address: C-4, 1st Floor, Ring Road, Rajouri Garden, New Delhi – 110027
Grievances may be submitted in writing to the above contact details. We will endeavour to acknowledge and resolve grievances within 30 days of receipt, in accordance with applicable law.
This Privacy Policy is designed in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.