Privacy Policy

This document is an electronic record in terms of the Information Technology Act, 2000, and rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is published in accordance with the provisions of Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Welcome to AutoBest Fixit. We are accessible at https://autobestfixit.com/. . This Privacy Policy describes how we collect, receive, store, use, process, disclose, transfer, and protect information relating to users who access or use our website and services.

By accessing, browsing, or otherwise using the website, you expressly agree to the terms of this privacy policy. If you do not agree, please do not use the website.

1. Information Collected

1.1 Personal Information

We may collect personal information that you voluntarily provide while using the website, including but not limited to:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Vehicle details (make, model, year, variant)
  • Order, transaction, and payment-related details
  • Any other information shared through forms, support requests, or communication channels

1.2 Sensitive Personal Data or Information

We do not store credit/debit card numbers, CVV, or other sensitive payment information. Such data is processed securely by authorised payment gateway service providers in compliance with applicable laws.

1.3 Automatically Collected Information

When you access the Website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Pages visited, time spent, and navigation patterns
  • Cookies and similar tracking technologies

2. Use of Information

The information collected is used for the following purposes:

  • Facilitating order placement and fulfillment
  • Verifying vehicle compatibility of spare parts
  • Providing customer support and responding to queries
  • Sending transactional communications such as order confirmations and delivery updates
  • Improving Website functionality, services, and user experience
  • Detecting, preventing, and addressing fraud, abuse, or security issues
  • Complying with legal obligations and regulatory requirements

3. Disclosure of Information

We may disclose your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers, including payment gateways, logistics partners, technology providers, and analytics services, strictly on a need-to-know basis for providing services.

3.2 Legal and Regulatory Disclosure

We may disclose information if required to do so by law, regulation, court order, or governmental authority or to protect the rights, property, or safety of the Company, its users, or the public.

3.3 Business Transfer

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of such a transaction.

4. Cookies

We use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

5. Data Security

We adopt reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect your information from unauthorised access, damage, use, modification, disclosure, or impairment. While we strive to protect your information, no system can ensure absolute security.

6. User Rights

You may access, review, correct, or update your personal information by contacting us. You may also withdraw consent for certain data processing, subject to legal and contractual restrictions.

7. Third-Party Links

The website may contain links to third-party websites. AutoBest Fixit is not responsible for the privacy practices or content of such websites. Users are advised to review the privacy policies of those websites.

8. Children’s Information

The website is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors.

9. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.

10. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

AutoBest Fixit
Website: https://autobestfixit.com/
Email: sales@autobest.co.in
Phone: +918888588886
Address: Showroom, Pillar No. 177, C - 4, First Floor, Ring Rd, next to BMW, Rajouri Garden, Delhi, 110027

(including auto‑parts marketplaces) and complies with applicable Indian data protection regulations.