Return Policy

Return & Refund Policy

This document is an electronic record in accordance with the Information Technology Act, 2000, and applicable rules made thereunder. This Return & Refund Policy governs the return, replacement, and refund of products purchased from https://autobestfixit.com/. By placing an order, you agree to the terms mentioned below.

1. Overview

AutoBest Fixit operates as a curated marketplace platform connecting buyers with verified vendors and brand partners. We are committed to ensuring every purchase meets your expectations. If you receive a product that qualifies under our eligible return reasons below, we will make it right.

2. Return Window

Return requests must be raised within 7 days of delivery for all eligible categories, unless otherwise specified on the product listing.

3. Eligible Reasons for Return

We accept returns only for the following reasons:

✅ Wrong Product Delivered You received a product that is different from what you ordered — different part number, brand, or item entirely.

✅ Defective or Damaged Product The product received is physically damaged, broken, or has a manufacturing defect that was present at the time of delivery.

✅ Damaged in Transit The product was damaged during shipping and the damage is visible upon delivery or upon opening the package.

✅ Missing Parts or Incomplete Package The package is missing components, accessories, or items that were listed as included with the product.

✅ Counterfeit or Not as Described The product received appears to be non-genuine, counterfeit, or significantly different from the description or images shown on the product listing.

✅ Expired Product The product received has crossed its shelf life or expiry date at the time of delivery (applicable to lubricants, fluids, and chemical products).

4. Non-Eligible Reasons for Return

Returns will not be accepted in the following cases:

❌ Incorrect Part Ordered by Buyer If you selected the wrong vehicle details (make, model, year, variant) or ordered an incorrect part number, the return will not be eligible. We strongly recommend verifying compatibility before placing an order.

❌ Product Installed or Used Any product that has been installed, fitted, used, or tampered with is not eligible for return — regardless of the reason.

❌ Electrical & Electronic Components Once installed, electrical and electronic parts (sensors, ECUs, wiring harnesses, relays, switches, etc.) are strictly non-returnable and non-refundable.

❌ Damage Due to Improper Installation Products damaged as a result of incorrect or unprofessional installation are not eligible for return or refund.

❌ Normal Wear & Tear Products showing signs of use, wear, or deterioration after delivery are not eligible for return.

❌ Return Window Expired Return requests raised after 7 days of delivery will not be accepted under any circumstances.

❌ Missing Original Packaging or Invoice Products returned without original packaging, labels intact, or the original GST invoice will not be accepted.

5. Condition of Returnable Products

All eligible returns must meet the following conditions:

  • Product must be unused and uninstalled
  • Product must be in its original packaging with all labels, stickers, and tags intact
  • Original GST invoice must be included
  • Supporting images or video must be provided at the time of raising the return request

6. How to Raise a Return Request

  1. Contact us within 7 days of delivery at support.autobestfixit@gmail.com or +91 9999990622
  2. Provide your Order Number, reason for return, and clear photos or video of the product and packaging
  3. Our team will review your request within 2 business days
  4. If approved, you will receive return shipping instructions
  5. Once the product is received and inspected by the vendor, your refund or replacement will be processed

7. Return Shipping

  • For eligible returns due to our error (wrong product, defective, damaged in transit), return shipping will be arranged and covered by AutoBest Fixit.
  • For any other approved returns, return shipping charges may be borne by the buyer.
  • Products must be securely packed to prevent damage during return transit.

8. Refunds

  • Refunds are processed to the original payment method used at the time of purchase.
  • Refund processing time after return approval:
    • UPI / Wallets: 3–5 business days
    • Debit / Credit Card: 5–7 business days
    • Net Banking: 5–7 business days
    • Cash on Delivery orders: Refund via bank transfer within 7 business days
  • GST amount will be refunded in full for eligible returns.

9. Replacements

  • If a replacement is available in stock, we will dispatch it within 3–5 business days of return approval.
  • If a replacement is not available, a full refund will be issued.

10. Cancellations

  • Orders can be cancelled before dispatch by contacting us immediately at +91 9999990622.
  • Once dispatched by the vendor, the order cannot be cancelled and the standard return process applies.
  • Refunds for cancelled orders will be processed within 5–7 business days.

11. Contact Us

To raise a return request or for any refund-related queries, please contact us:

AutoBest Fixit 📍 C-4, 1st Floor, Ring Road, Rajouri Garden, New Delhi – 110027 📞 +91 9999990622 (Mon–Fri, 10:00 AM to 5:00 PM) 📧 support.autobestfixit@gmail.com 📧 autobestfixit@gmail.com

This Return & Refund Policy is designed in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and standard Indian automobile spare parts industry practices.