Shipping & Delivery Policy

Shipping & Delivery Policy

This document is an electronic record in accordance with the Information Technology Act, 2000, and applicable rules made thereunder. This Shipping & Delivery Policy governs the shipment and delivery of products purchased from https://autobestfixit.com/. By placing an order, you agree to the terms mentioned below.

1. Shipping Coverage

AutoBest Fixit is a marketplace platform. Products are shipped across India by our verified vendors and brand partners, subject to serviceability of the delivery location by their logistics partners.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Processing time may vary depending on product availability, vendor dispatch schedules, or operational constraints.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Timelines

Estimated delivery timelines vary based on location, courier partner, and product type:

  • Delhi NCR: 1–2 business days
  • Metro cities: 3–6 business days
  • Non-metro / remote locations: 5–10 business days

Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, strikes, or government restrictions.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.
  • Charges may vary based on product weight, dimensions, and delivery location.
  • Shipping charges displayed at checkout are final for that order. Rates may be updated periodically and will apply only to future orders.

5. Dispatch & Tracking

  • AutoBest Fixit operates as a marketplace platform. Orders are fulfilled and dispatched directly by our verified vendor or brand partner.
  • Once your order is dispatched, you will receive shipment details via email or SMS from the fulfilling vendor, including a tracking link where available.
  • All orders are assigned a tracking number upon dispatch by the fulfilling vendor.
  • Customers are advised to track their shipment using the courier partner's tracking link provided at the time of dispatch.
  • For any dispatch or tracking queries, customers may contact AutoBest Fixit directly at support.autobestfixit@gmail.com or +91 9999990622 and we will liaise with the vendor on your behalf.

6. Delivery Process

  • Products will be delivered to the address provided at checkout by the fulfilling vendor or their courier partner.
  • Please ensure accurate and complete delivery details to avoid delays.
  • Delivery may require a signature or OTP verification at the time of receipt.
  • Customers are advised to inspect the package at the time of delivery and report any visible damage immediately to AutoBest Fixit.

7. Delayed or Failed Delivery

  • AutoBest Fixit will make every effort to liaise with vendors and courier partners on your behalf in case of delays.
  • AutoBest Fixit is not responsible for delays caused by courier partners, incorrect address details, customer unavailability, or force majeure events.
  • In case of failed delivery attempts due to customer unavailability, the courier may attempt redelivery or return the shipment to the vendor.
  • Additional charges, if any, arising due to redelivery will be communicated to the customer in advance.

8. Damaged or Missing Shipments

  • If you receive a damaged package or missing items, please notify us within 48 hours of delivery.
  • Customers must provide supporting images or videos for verification.
  • All claims are subject to inspection and approval by our team in coordination with the fulfilling vendor.

9. International Shipping

Currently, AutoBest Fixit does not offer international shipping. We ship within India only.

10. Contact Us

For any shipping or delivery-related queries, please reach out to us:

AutoBest Fixit 📍 C-4, 1st Floor, Ring Road, Rajouri Garden, New Delhi – 110027 📞 +91 9999990622 (Mon–Fri, 10:00 AM to 5:00 PM) 📧 support.autobestfixit@gmail.com 📧 autobestfixit@gmail.com

This Shipping & Delivery Policy is designed in line with the Consumer Protection (E-Commerce) Rules, 2020, and standard Indian automobile spare parts industry practices.