Secure Payment Policy

Secure Payment Policy

This document is an electronic record in accordance with the Information Technology Act, 2000, and applicable rules made thereunder. This Secure Payment Policy describes how payments are processed and protected on https://autobestfixit.com/ ("Website").

1. Payment Security

At AutoBest Fixit, we prioritise the security of your online transactions. All payments made on our website are processed through secure and trusted payment gateway partners that comply with applicable security standards and regulations.

We do not store, process, or retain your complete credit card, debit card, CVV, or net banking credentials on our servers. All sensitive payment data is handled exclusively by our authorised payment gateway partners.

2. Accepted Payment Methods

We offer the following payment options:

  • Credit Cards (Visa, Mastercard, RuPay, and others)
  • Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, and others)
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)
  • Other payment methods made available from time to time

Available payment options may vary based on location, device, or payment gateway availability.

3. Payment Processing

  • All transactions on the Website are encrypted using Secure Socket Layer (SSL) technology.
  • Payment authorisation and processing are handled directly by our payment gateway partners.
  • AutoBest Fixit does not have access to or control over your sensitive payment credentials.
  • You may be redirected to a secure payment gateway page to complete your transaction. This is standard and secure practice.

4. Transaction Confirmation

  • Upon successful payment, customers will receive an order confirmation via email or SMS.
  • A valid GST invoice will be issued for every successful transaction.
  • In case of payment failure or interruption, any amount debited will be reversed as per the payment provider's standard timelines.

5. Failed or Pending Transactions

  • If a transaction fails but the amount is debited from your account, please wait 3–7 business days for automatic reversal by your bank or payment provider.
  • If the amount is not reversed within this period, please contact us with your transaction reference number and bank details for assistance.
  • AutoBest Fixit will coordinate with the payment gateway on your behalf to resolve the issue.

6. Fraud Prevention

AutoBest Fixit reserves the right to:

  • Verify transactions before order processing
  • Cancel orders suspected of fraudulent activity
  • Request additional identity or payment verification where necessary

Such actions are taken solely in the interest of customer and platform security. Customers will be notified in case an order is held for verification.

7. Third-Party Payment Gateways

Payments on the Website are processed via authorised third-party payment gateway providers. AutoBest Fixit is not responsible for any technical issues, downtime, or errors arising from payment gateway services. Users are advised to review the terms and privacy policies of the respective payment gateway used for their transaction.

8. Refunds & Chargebacks

  • Refunds, if applicable, are processed in accordance with our Returns & Refund Policy published on the Website.
  • Refunds are credited to the original payment method used at the time of purchase.
  • Chargebacks raised without first contacting AutoBest Fixit may result in delayed resolution. We strongly encourage customers to reach out to us first.
  • AutoBest Fixit reserves the right to provide relevant transaction details to banks or payment gateways for dispute resolution purposes.

9. Changes to This Policy

AutoBest Fixit reserves the right to modify this Secure Payment Policy at any time. Updated terms will be posted on the Website and will be effective upon publication. Continued use of the Website after such changes constitutes your acceptance of the updated policy.

10. Contact Us

For any payment-related queries or concerns, please contact us:

AutoBest Fixit 📍 C-4, 1st Floor, Ring Road, Rajouri Garden, New Delhi – 110027 📞 +91 9999990622 (Mon–Fri, 10:00 AM to 6:00 PM) 📧 support.autobestfixit@gmail.com 📧 autobestfixit@gmail.com

This Secure Payment Policy is designed in line with standard Indian e-commerce security practices, payment gateway compliance requirements, and the Consumer Protection (E-Commerce) Rules, 2020.